Why Choose Ekal? What Sets a Licensed Saudi Recruitment Company Apart in 2026

In a market full of all kinds of recruitment companies, choosing the right licensed Saudi recruitment company is a decision that takes time and care. Ekal Human Resources isn’t the biggest company in the market, nor the cheapest, but specific standards make it a sensible choice for Saudi families looking for quality, transparency and financial safety.

In this guide we explain frankly and in detail what sets Ekal apart, how it works legally through the Musaned platform, which contact channels with it are trustworthy, and how the “Leave it to us” philosophy works in every detail of the service. The goal: to leave this page knowing exactly why Ekal deserves your trust and how to make the most of its services.

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A licensed Saudi recruitment company, licence no. 25 — what does that mean?

Ekal Human Resources is a licensed Saudi recruitment company, licensed by the Ministry of Human Resources and Social Development under no. 25. This licence isn’t just a number; it means a set of obligations and powers.

What the official licence means

• The government authorities examined all the company’s papers before granting the licence.
• The company is subject to regular oversight by the Ministry of Human Resources.
• The company is registered in the official government database.
• The company may issue visas and electronic contracts through the Musaned platform.
• If any dispute arises, the client can go to the relevant authorities with the licence number.

How does licence no. 25 protect you?

When you deal with Ekal, you are dealing with a company that:

• Is legally responsible for its services.
• Has transactions you can track officially.
• Is subject to a clear legal framework if there is a dispute.
• Has documented infrastructure (offices, bank accounts, an official team).

How do you check for yourself?

• Go to the official government Musaned platform.
• Look up “Ekal Human Resources” or licence no. 25.
• You will see the licence details and its status (active).

The difference between a licence and a claim

Many offices claim to be “licensed” without having an actual licence. The difference is proving the claim on the Musaned platform. Ekal doesn’t just claim it; it encourages you to check for yourself, because transparency is a cornerstone.

Why is a single headquarters in Riyadh an advantage, not a drawback?

In a world where companies race to expand into every city and country, Ekal chose to remain a Saudi company headquartered in Riyadh. This choice has its own logic and advantages.

Investment focused on quality

A company with one headquarters can put all its energy into:

• Training the local team.
• Building strong relationships with approved partners.
• Fine-tuning internal procedures.
• Following every client personally.

Direct contact without intermediaries

In companies with branches in several countries, communication passes through many management layers. At Ekal, you deal with the company directly:

• No intermediaries adding fees.
• No communication delays due to time differences.
• No differences in service standards between branches.

Clear responsibility

When there is a problem, you know exactly whom to contact. There are no other branches that can disclaim responsibility. There is one responsible party: Ekal in Riyadh.

A warning about impersonation

Ekal’s only headquarters is in Riyadh, and it has no branches or representatives outside the Kingdom. If someone contacts you claiming to represent Ekal in another country, that is impersonation; check through the unified number 920033993.

What do 5 branches in Riyadh mean?

Ekal has 5 branches in Riyadh so clients can easily visit in person and complete their paperwork without travelling far.

Why 5 branches and not one?

• Riyadh is a big city, and getting around takes time.
• Several branches reduce each client’s travel time.
• A nearby service encourages clients to visit in person rather than relying only on digital contact.

What happens at the branches

• Receiving recruitment requests.
• Sign electronic contracts.
• Secure payment by POS.
• Receiving paper documents if needed.
• Meeting the Ekal team in person.

How do you find your nearest branch?

Contact Ekal on the official WhatsApp 0536033993 or the unified number 920033993, and the team will direct you to the nearest branch based on where you are in Riyadh.

Practical advice

If you are dealing with Ekal for the first time, it is a good idea to visit a branch in person before the final commitment. A visit lets you:

• Confirm the company really exists.
• Talk directly to a specialist employee.
• See the working environment and its professionalism.
• Feel reassured before any payment.

After the first visit

Once the first visit is done, you can deal with Ekal through digital channels for later transactions without needing to visit in person each time.

How does Ekal work through the official Musaned platform?

All Ekal’s services go through the official government Musaned platform. This commitment to the official channel isn’t optional; it is a legal requirement for licensed companies.

What Ekal does through Musaned

• Issuing the worker’s work visa.
• Signing the electronic authorisation.
• Signing the approved electronic contract.
• Registering the worker’s official details.
• Receiving visa and government procedure fees.
• Following the request status officially.

Advantages of working through Musaned

• Everything is documented electronically in a government database.
• You can follow your request yourself on the platform.
• You receive the electronic contract in an approved legal format.
• If any dispute arises, your reference is the official platform, not just Ekal.
• Electronic automation reduces the chance of human error.

Ekal’s role in your procedures on Musaned

Ekal doesn’t replace the platform; it complements it. You create your account on Musaned, and Ekal carries out the procedures on your behalf after you sign the authorisation. The difference:

• The Musaned platform: the official government infrastructure.
• Ekal: the company that carries out the work and that you deal with directly.

If you have a problem on Musaned

• First, contact Ekal to find out the cause and solve it.
• If it isn’t solved, contact Musaned technical support directly.
• If the problem continues, you can file a formal complaint with the Ministry.

What sets Ekal’s electronic contract apart?

The electronic contract is the most important document in your relationship with a recruitment company. Ekal’s electronic contract is designed to be transparent, comprehensive and legally enforceable.

Terms the contracts include

• The company’s name (Ekal) and its licence number (25).
• The sponsor’s name and ID number.
• The worker’s name, nationality and travel details.
• The total amount and the payment stages.
• Everything the price includes.
• The guarantee and replacement terms.
• The contract period and end date.
• Ekal’s responsibilities at each stage.
• The sponsor’s responsibilities.
• Ekal’s official bank IBAN at Riyad Bank.

Why is an electronic contract better than a handwritten one?

• It is documented on the official Musaned platform, so it can’t be denied.
• It has an approved digital signature.
• It is stored in a government database you can refer to at any time.
• It can’t be changed after signing without both parties’ agreement.
• It is available to you and to Ekal in the same form.

Advice before signing

Read the whole contract before signing. Don’t sign under any time pressure. If you find an unclear term, ask for a written explanation. Ekal encourages clients to read carefully, because a contract both sides understand is a contract that prevents disputes.

How does the online interview before choosing work?

One of Ekal’s key features is an online interview with the worker before the final choice. This step gives you a chance to assess the worker before you commit.

How does the interview work?

• Ekal contacts approved partners in the worker’s country.
• A time is arranged for a video interview through a video app.
• You take part in the interview from your home.
• The interview usually lasts 15 to 30 minutes.

What you can assess in the interview

• Language: how well the worker speaks English or basic Arabic.
• Personality: does she seem calm, cooperative and patient?
• Experience: what previous experience does she have in cooking, cleaning or childcare?
• Expectations: what is expected of her and what she expects from the job.
• Practical details: her age, marital status, children (if any) and length of experience.

Tips for an effective interview

• Prepare a list of questions in advance (don’t improvise).
• Start with general questions before specific ones.
• Ask for live translation if you need it.
• Ask to see experience or training certificates.
• Ask whether she is ready for household rules in Saudi Arabia.

After the interview

• If you are happy with the worker, go ahead with the procedures.
• If not, ask to interview another worker.
• Ekal doesn’t pressure you to decide at the first interview.

Which payment methods does Ekal accept?

Payment at Ekal goes through documented official channels, which fully protects your financial rights.

Accepted methods

• Paying directly through the Musaned platform (for visa and government procedure fees).
• POS terminals at any of Ekal’s 5 branches in Riyadh.
• Bank transfer to the IBAN registered in the contract in Ekal’s name at Riyad Bank.
• Bank instalments through the Musaned platform (with approved banks).

Methods not accepted (always refused)

• Transfers to any personal account.
• Pay cash without an official receipt.
• Using unapproved person-to-person transfer apps.
• Paying someone “on behalf of” the company.
• Full advance payment before signing the contract.

Ekal’s receipts

Every payment at Ekal comes with an official receipt containing:

• The name Ekal Human Resources and its licence number.
• The exact date and time.
• The amount paid.
• The item paid for (what the payment is for).
• The related contract number.
• A serial number for the receipt.

Keep your receipts somewhere safe. They are your legal proof if any dispute arises.

A warning about impersonation

If someone contacts you claiming to be from Ekal and asks for a transfer to a personal account, be careful — this is not the company. Call the unified number 920033993 to check before taking any step.

What range of services does Ekal offer?

Ekal doesn’t offer just one service; it provides a range of services to meet the different needs of Saudi families.

Domestic services for individuals

• Monthly live-in domestic workers (1 month, 3 months, 6 months, a year).
• Hourly workers (single visits or monthly packages).
• Monthly private drivers.
• Personal and elderly care.
• Sponsorship transfer (transfer of services).

Recruitment mediation services

• Recruiting domestic workers of many nationalities.
• Managing the legal procedures through Musaned.
• Follow-up of your request from start to handover.

Business sector services

• Workforce leasing for companies and organisations.
• Supplying workers to the hospitality sector (hotels, restaurants).
• Supplying workers to the cleaning and maintenance sector.
• Supplying workers to the industrial and professional sectors.

Digital services

• A website for booking and follow-up.
• Official WhatsApp for quick contact.
• Customer service available through several channels.

How do you choose the right service?

Contact Ekal and tell the team what you need. They will direct you to the most suitable service, even if it isn’t the most profitable for the company. The real goal: a service that matches your home’s needs.

How is the client followed up after handover?

Many recruitment companies end their relationship with the client as soon as the worker is delivered. Ekal works differently.

Follow-up in the first weeks

• A call to make sure the worker arrived safely.
• Following the adjustment period in the first weeks.
• Responding quickly to questions and enquiries.
• Stepping in if there is any problem with compatibility.

Ongoing support during the contract

• Customer service available throughout the contract.
• Help resolving any disagreement through dialogue.
• Guidance on managing the relationship successfully.
• Fast handling of replacement requests if needed.

Before the contract ends

• A reminder that the contract is ending soon.
• Options to renew or move to another package.
• Arranging travel procedures if you decide not to renew.

If you ask for a replacement

The replacement terms are set in the contract. When you ask for a replacement:

• Contact Ekal and explain the reason for the request.
• Ekal assesses the request under the contract terms.
• If the request is within the terms, the replacement procedures begin.
• If it is outside the terms, the available alternatives are explained.

How does Ekal select its staff?

Service quality starts with the quality of selection. Ekal applies specific criteria when selecting the staff it offers its clients.

Basic selection criteria

• No legal record in the sending country.
• Completion of the mandatory medical tests.
• An age within the legally permitted range.
• Documented experience (if included in the package).
• Basic skills in cleaning, cooking or childcare (depending on the service).

Approved partners

Ekal works through approved partners in the recruitment countries, who handle:

• The initial selection of staff.
• Basic training before travel.
• Completing the procedures in the sending country.

Independent checks

Before presenting a worker to the client, Ekal checks:

• That her personal documents are valid.
• That the medical tests are complete.
• That there are no legal violations.

Supplementary training

Some packages include supplementary training in:

• Basic Arabic.
• Saudi customs.
• Specific household tasks.

What seasonal offers does Ekal have?

Ekal regularly runs seasonal offers on its packages, within a clear, transparent framework.

Common offer seasons

• Ramadan and Eid.
• Back to school.
• Summer and travel periods.
• National occasions.

How do you find out about current offers?

• Visit the official website.
• Follow Ekal’s official social media accounts.
• Call the unified number 920033993 to ask.
• Contact us on the official WhatsApp 0536033993.

Features of genuine offers

• They have clear start and end dates.
• Their terms are written transparently.
• They don’t involve unjustified time pressure.
• They are available only through official channels.

A warning

If you receive an ad for an “exclusive offer from Ekal” through an unofficial channel, check the official website or the unified number before transferring. Impersonators may use seasonal offers as a pretext for fraud.

What sets Ekal apart from new companies in the market?

New companies regularly appear in the Saudi recruitment market. Healthy competition is a good thing, but there are differences between experienced companies and new ones.

Advantages of long-established companies (such as Ekal)

• An accumulated track record you can refer to.
• Strong relationships with approved partners in recruitment countries.
• Internal procedures tested and improved over the years.
• A stable team with wide practical experience.
• A network of satisfied clients you can ask.

Advantages of new companies

• They may be more flexible in making attractive offers to win clients.
• A strong focus on building a good reputation.
• Modern technology in their procedures (though not necessarily better).

More about licensed Saudi recruitment companies

How do you choose between them?

• If this is your first time recruiting, a long-established company offers extra security.
• If you know the market and want to try something new, a new company may suit you (making sure to check its licence).
• In every case, the licence, transparency and official channels matter more than the company’s age.

How does Ekal handle client complaints?

Handling complaints is one of the most important signs of a company’s professionalism. Ekal has a clear system for receiving complaints and dealing with them transparently.

Channels for making a complaint

• The official WhatsApp 0536033993 to make your complaint in writing.
• The unified number 920033993 for direct contact.
• The company’s official email.
• Visiting a branch to make your complaint in person.

How do you make a complaint effectively?

• Explain what happened in clear chronological order.
• Give specific dates and times.
• Attach any evidence (receipts, messages, photos).
• State what you expect as a solution (replacement, refund, clarification).

How does Ekal deal with the complaint?

• Receiving the complaint and recording it with a reference number.
• Checking the details of the complaint internally.
• Contacting you within a reasonable time.
• Proposing a fair solution based on the contract terms.
• Following up until you confirm the problem is solved.

If you aren’t satisfied with the proposed solution

• You can escalate within the company to a higher management level.
• You can file a complaint with the official Musaned platform.
• You can contact the Ministry of Human Resources.

Ekal’s philosophy on complaints

It rests on a simple principle: a complaint isn’t an attack on the company but an opportunity to improve the service. A serious company welcomes complaints openly, deals with them quickly and learns from them to improve the experience of future clients.

What sets Ekal’s client team apart?

The human element in customer service is what really makes the experience different. Ekal invests in a professional team that understands the needs of Saudi families.

Strengths of the Ekal team

• Fluent Arabic speakers who understand the Saudi dialect.
• Trained in the official Musaned platform procedures.
• A background in Saudi family needs and local culture.
• Committed to transparency in every contact.
• Available through several channels (WhatsApp, phone, branches).

How can you benefit from their experience?

• Don’t be shy about asking any question, even if it seems simple.
• Ask for details on any unclear term.
• Consult them on choosing the service that best suits your needs.
• Ask about seasonal offers and the options available.

One more point

The Ekal team won’t pressure you into a quick decision. The philosophy is that a comfortable client is one who really benefits from the service, while a pressured client may regret their decision. This respect for the client starts from the first contact and continues after the service ends.

The “Leave it to us” philosophy — what does it really mean?

Ekal’s motto “Leave it to us” isn’t just a marketing phrase; it is a working philosophy that covers every detail of the service.

What “Leave it to us” means for the client

• You don’t have to wear yourself out understanding complicated government procedures.
• You don’t have to worry about losing time on daily follow-up.
• You don’t have to fear financial surprises after signing.
• You don’t have to feel alone in managing the relationship with the worker.

How Ekal applies this philosophy

• Complete transparency on every price item before payment.
• Carrying out the administrative procedures on the client’s behalf.
• Regular follow-up after handover.
• Customer service ready to step in when needed.
• Professional handling of replacement or change requests.

What “Leave it to us” does not mean

• It doesn’t mean the client gives up the right to know the details.
• It doesn’t mean Ekal makes decisions for the client without their consent.
• It doesn’t mean the client doesn’t need to read and sign knowingly.

The philosophy is Ekal’s commitment to working responsibly, with full respect for the client’s decisions and independence.

Why does this philosophy serve Saudi families?

In the busy life of a Saudi family, time is precious. The working mother, the responsible father, the caring grandmother — all need someone to serve them without adding a new burden. “Leave it to us” means Ekal takes the burden of procedures off the sponsor and leaves them with what matters: comfort and time for what they love.

Contact Ekal

To experience the services of Ekal Human Resources, a licensed and trusted Saudi company, contact our team:

• WhatsApp: 0536033993
• Unified number: 920033993
• Website: request our domestic services for individuals

Our team will help you:

• Explaining Ekal’s licence (no. 25) and its registration on the Musaned platform.
• Providing the official electronic contract before any payment.
• Choosing the service and package that best suit your home’s needs.
• Arranging an online interview with the worker before you choose.
• Full follow-up from the start until after handover.

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Frequently asked questions

1. What is Ekal’s licence number, and how can I check it?

Ekal is a Saudi company licensed by the Ministry of Human Resources and Social Development under no. 25, and registered on the official Musaned platform. To check for yourself, go to the official Musaned platform and look up “Ekal Human Resources” or licence no. 25. You will see the licence details and status. This check is available to you free of charge at any time.

2. Does Ekal have branches outside Riyadh or outside the Kingdom?

No. Ekal’s only headquarters is in Riyadh, and it has no branches or representatives outside the Kingdom of Saudi Arabia. You deal directly with the official company without intermediaries. If someone contacts you claiming to represent Ekal outside the Kingdom, that is impersonation. Check through the unified number 920033993.

3. What services does Ekal offer?

Ekal offers a range of services: monthly live-in domestic workers (1 month, 3 months, 6 months, a year), hourly workers (single visits or packages), monthly private drivers, personal and elderly care, sponsorship transfer, recruitment mediation services, and business sector services (workforce leasing for hotels, restaurants, companies and factories).

4. Which payment methods does Ekal accept?

The only accepted methods are: paying directly through the Musaned platform (for government fees), POS terminals at any of Ekal’s 5 branches in Riyadh, bank transfer to the IBAN registered in the contract in Ekal’s name at Riyad Bank, or bank instalments through the Musaned platform. Any request to transfer to a personal account is a sign of fraud — call 920033993 to check immediately.

5. How does the online interview with the worker before choosing work?

Ekal arranges a video interview with the worker before your final commitment, at an agreed time, through a video app, from your home. It usually lasts 15 to 30 minutes. You can assess her language, personality, experience and expectations. If you aren’t convinced, ask to interview another worker. Ekal doesn’t pressure you to decide at the first interview.

6. What happens if the worker isn’t suitable after handover?

Ekal applies a replacement guarantee for a set period, with clear terms in the contract. When you ask for a replacement: contact Ekal and explain the reason, Ekal assesses the request under the contract terms, if it is within the terms the replacement procedures begin, and if it is outside them the available alternatives are explained. Make sure you read the replacement terms in the contract before signing.

7. Does Ekal offer sponsorship transfer?

Yes. Sponsorship transfer (transfer of services) is one of the services Ekal offers families who want a domestic worker already in the Kingdom without waiting for full recruitment procedures. The transfer is carried out through the official Musaned platform with documented legal procedures. Contact Ekal to ask about the current requirements and terms of the service.

8. How much do Ekal’s services cost?

The cost varies with the service chosen, nationality, package length and available seasonal offers. Ekal doesn’t publish a fixed price because the real price is formed by a combination of factors that differ from case to case. For an accurate, up-to-date quote for your needs, contact Ekal on WhatsApp at 0536033993 or the unified number 920033993.

9. How is the client followed up after handover?

Ekal follows up with the client in the first weeks after handover to check on the adjustment period, responds to questions and enquiries, steps in if there is any compatibility problem, and helps resolve disagreements amicably. Support is available throughout the contract through official channels. Ekal’s goal is for the experience to settle successfully for everyone.

10. How do I get started with Ekal?

Contact Ekal through one of the official channels: WhatsApp 0536033993, the unified number 920033993, or the domestic services for individuals page on the website. The team will explain the available services, help you choose the right package, give you a detailed quote and arrange the legal procedures through the Musaned platform. Leave it to us.

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Contact us:
Ekal Human Resources Company

☎️ Unified number
9200-33-993

📠 Fax
+966-11-510-4949

📧 Email
info@ekalsa.com

🌍 Website
www.ekalsa.com

📌 Address
Head office: Riyadh, King Abdulaziz District, Ibn Kathir Street, Building No. 7304, Kingdom of Saudi Arabia

📮 Mailing address
P.O. Box 10133, Riyadh 11433